Meet Amanda: the world's first AI biller for denials and collections
by Michal Miernowski
Today, we're thrilled to officially unveil Amanda—our first multi-modal AI coworker, specifically built to tackle the costly and increasing burden of denials and collections.
Healthcare providers today face huge challenges: growing insurance denial rates, chronic understaffing, and outdated clearinghouses. These issues aren't just administrative headaches—they’re costing billions of dollars, forcing clinics to cut back services or even shut down entirely.
At Amperos, we believe it’s time to level the playing field–and that’s why we built Amanda.
How Amanda Works
Amanda autonomously handles two of the most time-consuming tasks in denial management and collections:
Navigating insurance portals: Amanda seamlessly accesses insurance web portals, gathering crucial information for claims and payment information
Calling insurers: Amanda fully automates calls to insurers for unpaid or denied claims, effortlessly summarizing claim status and next steps for a human biller review.
Amanda doesn’t just automate work; she also reasons across modalities. She uses the information gathered in one place—like checking an insurance portal—to inform actions in another—like when placing a call to insurance. That level of cross-context reasoning is a first in RCM AI.
Amanda is trained by experienced human billers, meaning she’s ready to start working for customers within days–no implementation or scripts needed. Since our beta launch last summer, Amanda has already:
Clinics that partner with Amanda see immediate and significant benefits:
2–5x productivity increases on denials and unpaid claims
Up to 80% lower collection costs
Up to 4% revenue lift from more claims getting paid
“We weren't even touching 27% of our claims before hiring Amanda, and the team was severely understaffed. Now with Amanda, our team has been able to address understaffing by helping us work through more unpaid claims, faster," said Janna Mullaney, Chief Operating Officer at EyeCare Service Partners. “Amperos has allowed our team to spend more time on the most valuable work, and less time doing the mundane tasks associated with collecting claims."
What’s Next
We're thrilled to announce that we closed a $4.2M seed funding led by Uncork Capital, with participation from Neo, Nebular, and strategic angels from OpenAI, Twilio, and Stripe.
We're excited to use these new resources to expand Amanda’s capabilities and our suite of AI coworkers. Our vision is simple yet transformative: Make getting paid effortless for providers, freeing teams to focus on serving patients and growing clinics.
Boulder Care engages Amperos to automate denial and collections work with AI agents
Boulder Care, a leading telehealth substance use disorder (SUD) platform, has chosen Amperos to deploy AI agents in RCM, beginning with Amanda, Amperos' multi-modal AI coworker. Amanda enables teams to reverse more denials, pursue unpaid claims, and accelerate cash collection to fuel growth. She automates AR follow-up and denial work, allowing the RCM team to recover more revenue while reducing costs.
Atlantic Vision Partners expands use of Amperos for end-to-end denials and collections automation
Atlantic Vision Partners (“AVP”), a leading ophthalmology practice in the mid-Atlantic region, has expanded its use of Amanda, Amperos’ multi-modal AI coworker. To date, Amanda has automated thousands of claim follow-ups and denials by calling payors, saving AVP countless hours otherwise spent on hold. Now, the AVP team has adopted Amanda’s latest capabilities to navigate browser workflows, providing a new level of end-to-end automation.
